FAQ

• What are Dream Pairs Rewards?

  Dream Pairs Rewards is a loyalty program through which members can earn points and redeem them for a rewards allowance. Dream Pairs Rewards members will also receive benefits including a 15% OFF discount on the first purchase, a repurchase discount, a birthday benefit, and, early access to offers.
  

• What are the benefits of joining?

  Dream Pairs Rewards members will benefit from receiving a 15% OFF discount, a repurchase discount, an exclusive birthday benefit, a reward allowance, early access to offers and new products, and other member benefits.
  

• How do I become Dream Pairs Rewards member?

  If you already have a Dream Pairs account, you're a Rewards member! Just log into your account here.

  If you don't have an account yet, please create one here and provide us with your email address, first name, last name, and account password. You are then a Rewards member!

  

• How do I earn points?

  You can earn points in two ways:

  • By making a purchase at dreampairshoes.com. We issue 1 point per $1 spent.

  • We also offer other ways to earn points, including signing up, completing your profile, and posting a review at dreampairshoes.com. Access these opportunities in your Dream Pairs account online.

  * Points will not be awarded for Dream Pairs merchandise purchased at non-Dream Pairs stores, zero-dollar orders, discounts, tax, and shipping fees. Points can only be earned from payment of the goods and orders from Dream Pairs' official website.

  

• How can I redeem my points?

  Members can redeem 20 points equivalent to a $1 reward allowance that can be applied to purchases made on dreampairshoes.com. You can start redeeming points at 20 points ($1).

  *The proportion of reward allowance can not exceed 30% of the actual payment amount of the goods of the order. The reward allowance can be used with other discounts.

  

• Will my points expire?

  Your points will expire in a rolling 12-month period. For example, you earned 30 points on May 1, 2023. Your 30 points will expire on April 30, 2024.
  

• How many points do I earn when I shop?

  We issue 1 point per $1 spent. Every 20 points is equivalent to $1. You can start redeeming points at 20 points ($1). Points can only be earned for actual payment for the goods in the order.
  

• How does the Rewards program work?

  Create a free account to start receiving special rewards and offers from us. The more you spend, the more rewards and offers you will receive!
  

• Who can join?

  The Dream Pairs Rewards program is available to US residents who are at least 18 years old at the time of signing up.
  

• Does it cost to join?

  No! Joining is free and you can get current rewards as soon as you sign up.
  

• Can I earn points for purchases I made before becoming a member?

  Dream Pairs Rewards points only start accruing once you join the program.
  

• How do I know if my points have been added to my account?

  Your points will be added to your account once your order has been paid. You can track your points balance and Reward History in your account.
  

• If I return my items, do I lose my points?

  If you purchase without redeemed points and return your order, the points will be deducted for every dollar refunded. If you purchase using redeemed points and return your order, the redeemed points will be returned to your account. Kindly note, you may go into the negative if you return an order in which points were issued and applied to a new order.
  

• Can I apply rewards for shipping and taxes?

  No, reward points can only be redeemed for the actual payment amount for the goods in the order and can't be applied to shipping fees or taxes.
  

• I have points to redeem. Why can't I redeem it at checkout?

  Please make sure that you are signed into your account prior to checkout and that the account has at least 100 points. If you are still receiving the error when signing in, make sure to clear your browser’s cache and cookies.
  

• Can I transfer my points to another account?

  We are unable to transfer points to other accounts, including multiple personal accounts.
  

• Do the points have cash value?

  Points do not have cash value and can be redeemed as rewards allowance, not redeemed for another form of credit (refunds, gift cards, discount codes, etc.). Points expire within 1 year and we are unable to reissue points after expiration.
  

• What's the birthday benefit?

  If you submit a birthday on your profile, we will provide a birthday discount on the month of your birthday. Please check the birthday benefit on your account or the birthday email.
  

• Where can I get full details on Dream Pairs Rewards program?

  Visit the Dream Pairs Rewards page to learn more about our program and click here for the REWARDS PROGRAM TERMS & CONDITIONS.
  

• How do I contact Dream Pairs if I still have problems with the Rewards program?

  If you are still experiencing issues, please contact us directly at contactus@dreampairshoes.com.